our new warehouse is located in Helsinki at köydenpunojankatu 5 | all products in stock are “click & collect”

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Terms and conditions

ORDERS

You can purchase WallArk products with the shopping bag feature online. You will receive an Order Confirmation by email after placing your order, and a Shipping Confirmation once your order has been sent. WallArk does not guarantee that all items included in the webshop are in stock at the time of your order. In the event that an item is unavailable, we will contact you shortly by e-mail. Your order will be processed and shipped within five working days. Samples are delivered either directly to your mailbox, to the Posti's parcel machine or to the collection point. Moulding and ceiling rose orders are delivered as Posti's "Kotipaketti" service or with Matkahuolto.
If you are unsure whether your transaction has been successful or you do not receive an Order Confirmation, please contact us via email or phone.

 

PRICES AND SHIPPING

Prices are in euros and include Finnish VAT of 24%. VAT is not charged on orders delivered to Norway and Switzerland. Please note that orders to Norway and Switzerland may be subject to import customs and taxes, which are applied once your delivery reaches your country. Please contact your local customs service for further information.

Shipping in Finland 30 euros (samples 6 euros). Shipping costs will be added to orders under 500 euros ; shipping is free on orders of 500 euros and over. The customer can pick up the products themselves free of charge from Köydenpunojankatu 5. The pick-up time must always be booked in advance.

Shipping to Sweden, Norway and Danmark 60 euros (samples 25 euros). Shipping costs will be added to orders under 1000 euros; shipping is free on orders of 1000 euros and over.

Shipping to other European countries 100 euros (samples 30 euros). Shipping costs will be added to orders under 1500 euros; shipping is free on orders of 1500 euros and over.

Return shipping costs are paid by the customer. Please note that returns must be made to the return address and not to the nearest pick-up point. A "Fragile Parcel" additional service must also be purchased for return.

 

PAYMENTS

Payments can be made by Visa, Visa Electron, Master Card or through Internet Bank.

Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä

Business ID 2122839-7

Finland

www.paytrail.com

In reclamation cases, please contact the WallArk online team at (info(at)wallark.com). 

 

RETURNS

We hope you are happy with your WallArk purchase. If, for any reason whatsoever, you are not satisfied with your order, you can return purchased items within fourteen (14) days from the date you receive them. The products must be returned complete and unused in their original packaging. Please note that a package that is not picked up is not a refund. Return notification must always be documented.

Return shipping costs are paid by the customer. Please note that returns must be made to the return address and not to the nearest pick-up point. A "Fragile Parcel" additional service must also be purchased for return. 

WallArk | Palautukset

Köydenpunojankatu 5

00180 Helsinki

Finland

After we have received and accepted the returned items, we will issue a refund following your method of payment. We will refund return costs if the product we have sent you is incorrect or faulty. Refund times depend on your credit or debit card company.

Please always contact our customer service before returning your order!

UNCLAIMED PACKAGES

Posti and Matkahuolto will keep packages for 7 days, after which they will be returned to us. For a package that is not picked up (sample box), we charge a € 20 handling fee and for an unreceived shipment (lists and rosettes) we charge a € 100 handling fee, plus any additional costs charged by Posti.

THE PRODUCTS ON OFFER AND PRICES

The seller does not guarantee that the products fully correspond to the sample images on the website. Product models may also show natural variation depending on the material and batch used.
The seller reserves the right to make changes to the product range displayed on the websites and to changes in the prices of the products.

CONTACT

We hope you enjoy shopping at WallArk. Please do not hesitate to contact us if you have any questions.

WallArk

Ruoholahdenkatu 10 A 23

00180 Helsinki

Finland

+358 40 169 2442

info(at)wallark.com

VAT-ID FI28912941