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Terms and conditions

ORDERS

You can purchase Wallark products with the shopping bag feature online. You will receive an Order Confirmation by email after placing your order, and a Shipping Confirmation once your order has been sent. Wallark does not guarantee that all items included in the webshop are in stock at the time of your order. In the event that an item is unavailable, we will contact you shortly by e-mail. Your order will be processed and shipped within five working days.
If you are unsure whether your transaction has been successful or you do not receive an Order Confirmation, please contact us via email or phone.

 

PRICES AND SHIPPING

Prices are in euros and include Finnish VAT of 24%. VAT is not charged on orders delivered to Norway and Switzerland. Please note that orders to Norway and Switzerland may be subject to import customs and taxes, which are applied once your delivery reaches your country. Please contact your local customs service for further information.

Shipping in Finland 30 euros (samples 6 euros). Shipping costs will be added to orders under 500 euros ; shipping is free on orders of 500 euros and over.

Shipping to Sweden, Norway and Danmark 60 euros (samples 25 euros). Shipping costs will be added to orders under 1000 euros; shipping is free on orders of 1000 euros and over.

Shipping to other European countries 100 euros (samples 30 euros). Shipping costs will be added to orders under 1500 euros; shipping is free on orders of 1500 euros and over.

Return shipping costs are paid by the customer.

 

PAYMENTS

Payments can be made by Visa, Visa Electron, Master Card or through Internet Bank.

The payments are operated by Checkout Finland Oy in co-operation with Finnish banks and credit institutions. In credit card and bank statements, the payment recipient is Checkout Finland Oy, that forwards the payment to Wallark Oy.

Checkout Finland Oy is licensed to operate as a payment institution.

Checkout Finland Oy (VAT FI21966066)

Pyhäjärvenkatu 5 C

33200 Tampere

Finland

+358 800 552 010

www.checkout.fi

In reclamation cases, please contact the Wallark online team at (info(at)wallark.com). 

 

RETURNS

We hope you are happy with your Wallark purchase. If, for any reason whatsoever, you are not satisfied with your order, you can return purchased items within fourteen (14) days from the date you receive them. The products must be returned complete and unused in their original packaging.

Samples:

Wallark | Palautukset

Ruoholahdenkatu 10 A

00180 Helsinki

Finland

Mouldings:

Wallark | Palautukset

Eturuskonkatu 2

33720 Tampere

Finland

After we have received and accepted the returned items, we will issue a refund following your method of payment. We will refund return costs if the product we have sent you is incorrect or faulty. Refund times depend on your credit or debit card company.

Please always contact our customer service before returning your order!

UNCLAIMED PACKAGES

Posti and Matkahuolto will keep packages for 7 days, after which they will be returned to us. We will charge a processing fee of € 20 for the package not picked up. 

 

CONTACT

We hope you enjoy shopping at Wallark.com. Please do not hesitate to contact us if you have any questions.

Wallark

Ruoholahdenkatu 10 A 23

00180 Helsinki

Finland

+358 40 169 2442

info(at)wallark.com

VAT-ID FI28912941